Support

Service and Support

Efficiency Inc., has invested in technologies that allow us to provide a remote support service.

With this initiative we will be able to respond to and begin repair much more rapidly then sending your local support technician to your office. Not all technical issues will be able to be resolved remotely. In these cases we will dispatch a technician to assist you.

This service allows support technicians to immediately begin repair on computers from anywhere on the Internet. They will diagnose and repair problems while users remain logged in.

This new offering reduces our response time which means you are back up and running in the fastest possible way.

Login Instructions

Step 1: Insert your name, company, and telephone number in the fields provided. Then click on Submit.

Step 2: You are prompted to download a small, virus-free, plug-in.

Step 3: With your permission, your support representative can view your screen and share control of your mouse and keyboard.

Step 4: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

"Service has been excellent, though rarely needed and non-invasive when it occurs. We are pleased with Efficiency and the DVI systems overall performance."

Tim Sholtis

City of Bremerton

Police Investigation

"We've had the DVI system from Efficiency since '99, very pleased with it and the service received. We have experienced virtually no down time."

Laurie Benson

Benson Transcription

"Service from Efficiency for the DVI has been outstanding, often going well beyond our expectations, and certainly beyond what was contracted."

Margie Morrell

Swedish Medical Center-Providence

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